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Managing Violence & Aggression

Managing Violence & Aggression

Managing Violence & Aggression

Managing Violence and Aggression online Course with Printable Certificate upon Completion

Our online course raises participants' understanding of the background and risks associated with dealing with potentially violent conflict. Employees learn skills to manage personal safety risks and to handle their own verbal and non-verbal behaviour in order to calm aggressive patients.

Course Outline:

Introduction
Recognising aggression
Defusing aggression
When aggression turns violent
Assessing the risk
Case studies
The effects of violence and aggression
Legislation
Knowledge test
Features/USP

The course has full audio and includes both formative and summative assessment.

PRINTABLE CERTIFICATE UPON COMPLETION
For more information on this course please contact: info@careshield.co.uk