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Conflict Resolution

Conflict Resolution

Conflict Resolution

Conflict Resolution online Course with Printable Certificate upon Completion

Our online course will help recognise distress reactions, and understand how and why they occur. The learner will become familiar with techniques to reduce abusive practice, and appropriate methodology to record the distress reactions from people in their care.

Learning outcome

Recognise different types of behaviour
Be aware of the effect that different behaviour have on others
Be aware of the steps to reduce distressed reactions
Know what to do when distressed reactions are suspected
Be aware of promoting person centred approaches
Understand how to respond to signs of distress.
Target audience All staff who in their daily duties come into contact with residents.

Estimate completion time 40minutes

Level Awareness

Endorsed/Approved AIM Awards


QCF H & S Care Ref R/601/8922

For more information on this course please contact: info@careshield.co.uk